Frequently Asked Question
Q: Do the vases hold water?
A: Yes, all vases hold water and are glazed in and outside.
Q: How long does shipping usually take?
A: These vases are handmade and take approximately 3-4 weeks before shipping.
Q: Is the shipping and tax included in the price?
A: Yes, shipping and tax are included in the price for nationwide shipping, excluding AK, HI. For international purchases please contact: hattonvases@gmail.com
Q: What is the return policy?
A: If you are unsatisfied with your purchase, there is a 7-day return policy for a full refund after receiving the order. Please return the unused item in the original, double-boxed, and padded shipping materials. The customer is responsible for return shipping costs.
Q: What should I do if the product arrives damaged or broken?
A: We double-box our vases and package them securely. If your purchase should arrive broken due to shipping, we ask you to please photograph the damaged piece(s) while still boxed, and Hatton Vases will send you a replacement a few weeks later.
Q: Are they dishwasher safe?
A: No. These are art objects. Please rinse with warm water and dish soap for a long life.
Q: Can I assume colors are identical to what is displayed on the website?
A: Hatton Vases embraces the uniqueness of each piece. The color and finish will vary slightly, which is the beauty of hand-made products.
Q: Do you sell vases wholesale for retail establishments?
A: Yes, please get in touch with us for a wholesale list and minimum order requirements.
Q: Are the vases made in the United States?
A: Yes, all vases are designed and handmade in Southern California.
For all other inquiries please contact: hattonvases@gmail.com.
Thank you for your interest in Hatton Vases